Chief Executive’s Report
Key Performance Indicator
Leadership Index
Colleague development
As we face the unprecedented financial turmoil in global markets, our focus on colleague development has never been more important. Our ability to execute our strategy relies on engaging with, and motivating, all of our colleagues to deliver consistently outstanding performance. Our colleague strategy is therefore very clear. We aim to have the strongest leadership teams in the sector and we are very clear about the high expectations of both what our leaders deliver and how they do this. We provide all our colleagues with ongoing opportunities to learn and to develop their careers and we constantly evaluate our efforts to create a positive working environment that reflects the diversity of our colleagues. We keep all aspects of our reward systems under continuous review to ensure they deliver the right reinforcement in respect of recruitment, retention and motivation. Through our Colleague Opinion Survey we track our leadership and capability indices as well as employer and product advocacy.
Our Leadership Index is a composite index. The key performance indicator below shows the percentage of colleagues who agreed with 12 statements about good leadership in HBOS. The Index is derived from our annual Colleague Opinion Survey, conducted by Mori.