Corporate Responsibility Review
Our Strategy
Our Corporate Responsibility approach focuses on best serving the diverse interests of our key stakeholders.
Key Performance Indicators
Our Key Performance Indicators help us to measure
our progress against each element of our strategy.
Shareholders
We will promote the interests of our shareholders by seeking to increase the value of their shares and dividends, and through sound corporate governance. We will communicate with shareholders regularly and in doing so will seek to be clear, comprehensive and balanced
Return on Equity
Our communications with shareholders is discussed in the Corporate Governance report under the heading ‘Relations with Shareholders’ on page 121.
Customers
We will be honest, fair and open in our dealings with our customers and endeavour to help them at all times. We are committed to providing them with value for money products, designed and promoted in a simple and transparent way, and made as widely available as possible. When things go wrong, as they sometimes do, we will resolve problems as quickly and fairly as we can.
Number of times an HBOS product was featured in ‘best buy’ tables
Colleagues
We will create a safe working environment which encourages openness, honesty and mutual respect, and where colleagues can constructively challenge and ask questions. We offer equal opportunities for all. We will provide the opportunity for all colleagues to develop their skills and knowledge, and to enjoy fulfilling careers. We offer competitive remuneration with the opportunity to participate in the success of HBOS.
% of colleagues satisfied with opportunities to learn what they need to do their jobs well
Our approach to colleagues’ Total Reward is described in the Report of the Board in relation to remuneration policy and practice on pages 144 to 145.
Society
Our main contribution to society is the value we can add through our success in business. We will seek to be a positive influence on those social and environmental issues which, having listened responsibly to our shareholders, customers, colleagues and suppliers, we think are important.
Environment
Investment in the Community
