Corporate Responsibility Review
What we do
Our approach to Corporate Responsibility (‘CR’)
The majority of our shareholders are HBOS customers. This dynamic sets us apart from the competition.
A strong brand
Our integrated approach to Corporate Responsibility, with its emphasis on highly competitive products, helps define our brand.
Disclosure
We seek to lead the sector on disclosure. In 2007, we were the first major UK bank to publish dedicated Financial Inclusion and Climate Change reports. They detail our performance and set out our targets and plans for the year ahead and beyond.
Commitments to stakeholders
Our statement of business principles, The Way We Do Business, is our commitment to our stakeholders about the standards we aspire to deliver. We are the only major UK bank to underpin this with Key Performance Indicators and to report progress against each of these year on year.