Slick ISA service
A new telephone service was set up for customers who don’t need investment advice and want to set up a new equity ISA, or top up their existing ISA.
Beat and Freeze
To increase market share, General Insurance launched the ‘Beat and Freeze’ campaign – beating renewal quotes and freezing them for three years.
Motoring ahead
Sheilas’ Wheels is one of the fastest-growing motor brands ever. Demonstrating brand strength, the Sheilas’ Wheels advert recorded the best recall for a UK TV advert during any single week in 2007.
Calm in the storm
During January’s storms, HBOS General Insurance took 10,500 calls in one day – 2.5 times the norm, with a response time of
2 minutes 25 seconds. At the same time, some competitors
had to tell customers to call back in three days.
Investment profit
Underlying profit before tax in our Investment Business increased by 49% to £412m (2006 £277m).
Top for customer service
Halifax Insurance Ireland Ltd won the customer service contact centre of the year award at the 2007 Customer Service Awards for Ireland.
Wealth manager of the year
St. James’s Place beat more than 125 nominated firms to win The Daily Telegraph sponsored ‘Wealth Manager of the Year Award’.
SMS innovation
In October 2007, St Andrew’s Group piloted the use of text messaging to communicate with customers throughout a claim.
New website for offshore
Clerical Medical’s new offshore website launched in March –
a significant step forward in its
e-commerce offering.
Private banking service launched
St. James’s Place Wealth Management added private banking to its range of services through the launch of St James’s Place Private Bank in April 2007.
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